Progenix is the family-run computer store that is making waves in the tech and Gaming Community
Progenix might only have started two years ago but the family-run ITC company keeps growing from strength to strength.
They have recently celebrated their second birthday bringing “Cheap pricing without cheap service.” Progenix prides themselves in delivering outstanding service at affordable prices for the “home office”, “home users” and everyone in between.
We caught up with them for a recent interview to find out more about this up and coming service provider and this is how the interview went down.
We first dealt with the basic question…
Who is Progenix and what service do you provide?
“Progenix™ is a family owned and run ITC provider. Our staff has extensive experience with helping you select the correct hardware for your needs and making suggestions where necessary. Our number one priority is providing you with the best level of service possible, with competitive pricing to match.
We pride ourselves in offering international levels of service to a local market. From humble beginnings during the lockdown of 2020, we have grown to a company with many happy customers. Don’t just take our word for it – check out our reviews on social media and Hello Peter!”
How do you define your customer and aftersales care?
“Our customers are mostly regular home users, but we do also cater to the SOHO (small office home office), workstation, and enterprise markets. We’ve seen a shift in sales trends from gamers and enthusiasts to more “plain Jane” customers, but we’ve pivoted our offerings to match.
As for our service, we strive to put service above all else. We have in the past gone out of our way to get warranties honoured when, by all rights, they shouldn’t be, and we will always continue to do so. Service is paramount and one of our primary USPs (unique selling points).
What makes Progenix a unique Tech shop and why should people buy from you?
“If I were to sum it up in a single sentence, “Cheap pricing without cheap service.”Other than service, which is a big thing, we have received plenty of compliments regarding our communication. We keep customers updated throughout the ordering process, and the typical order will receive more than half a dozen updates along the way.:
For an order paid from a non-FNB account and for delivery, the typical procedure will be as follows:
Pending – your order has not yet been processed
Awaiting Payment – your order has been processed and you may proceed with payment
POP Received – we have received your proof of payment
Preparing – the stock has been ordered from the suppliers and is currently en route, and/or we are waiting for your payment to clear
Payment Cleared – as it states
Ready for Couriers to Collect – the collection has been booked and your order will be dispatched shortly
Dispatched – the couriers have collected the order, and the waybill number has been sent to you
Completed – your order has been successfully delivered
“Furthermore, we offer fast turnaround times. Even though we don’t keep (much) stock on hand, the majority of orders are completed within 0-2 working days. That’s not a typo, in the case of an order being placed and paid for by 09:30 we can often deliver the same day within most of Gauteng. On top of that, customers appreciate replies after-hours (it’s not a guarantee, but it will often happen) and the overall personal touch we add. As such, it’s not one thing that sets us apart but rather a collection of small things that add up to something big.”
What is Progenix’s vision for the future, where do you see yourselves in 5 years?
“Five years from now we hope to continue growing and offering the same level of service we’re known for. I set a goal from the day I started that we will grow until we feel our service level is going to start dropping, and then put the brakes on things if possible.
We’re extremely strongly service driven and it can be seen by our reviews and return customers. Furthermore, we’re already well on our way to building strong relationships with product managers, which we’re using to bring even better pricing.”
There you have it folks Progenix is the place to go for all your ITC needs, providing a great service for a great price.
If you want to know more about this family run company you can find their social media links below:
Social media links:
Reviews:
Hello Peter (4.97/5 based on 94 reviews)
Facebook Reviews (5/5 based on 24 reviews)
Google Reviews (5/5 based on 38 reviews)