Microsoft has confirmed it, the bug in Desktop Windows Manager that crashes windows if you open and close your laptop excessively.
There have been numerous snags that have surfaced after the May 2020 update of the operating system. Some of these issues include Difficulty connecting USB printers, Glitches with Google Chrome, and important features such as storage spaces malfunctioning.
The laptop issue seems to have surfaced since the release of version 2004. The affected parties include laptops that have been built by third-party OEMs such as Asus. Asus released an updated driver display after the release of the May 2020 update, to help support Windows 10 version 2004 better, but unfortunately, it seems to have had a detrimental effect for some. Microsoft’s own laptops seem to be unaffected.
It will affect laptops running all versions of Windows 10 and using 4k resolution configuration. These laptops then seem to get stuck in an endless loop.
There are two scenarios where the problem can occur:
Scenario 1
- You plug a High-Definition Multimedia Interface (HDMI) monitor into a laptop computer that is running Windows 10.
- The monitor is configured to operate at 4K resolution.
- You repeatedly play a 4K H264 video in Movies & TV on the computer.
- In Control Panel, you open the Advanced settings screen of the Power Options item, and then you set Lid close action as Do nothing.
- While the 4K video is playing back, you repeatedly close and open the computer lid.
Scenario 2
- You connect two 4K monitors to a Thunderbolt 3 docking station.
- You connect a laptop that has a 4K solution monitor to the docking station, and then you configure a triple 4K display configuration in either “clone” or “extend” mode.
- You repeatedly undock and redock the laptop.
If you have just bought yourself that expensive laptop you will luckily not have to return it as its not a hardware issue at all. The problem according to Microsoft is an issue in the DirectX video memory management (Dxgmm2.sys) component.
Microsoft is reportedly working on the problem but hasn’t set a date for this as yet. Hopefully, this “fix” will be included in the next update which is scheduled for the 10th of August.
Another bug that was found by Microsoft recently occurs on Microsoft Outlook for Windows which automatically deletes users’ emails. Microsoft explained in a blog post that the bug causes user’s email clients to crash and could delete three or more of their emails.
This bug affects users running Outlook 2006 Build 13.0001.20266 and higher, have configured their client with a POP account, and have enabled the “Download Headers Only” option. Exchange accounts and IMAP are not be affected by this bug.
These issues are being diligently worked on by Microsoft and will surely be resolved soon.